1. Overview
Hotel Buhara Family Inn ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website and make bookings.
2. Information We Collect
Information You Provide Directly
- Booking Information: Name, email, phone number, nationality, address
- Guest Details: Arrival time, special requests, payment information
- Contact Form: Name, email, subject, message
- Payment Info: Credit card details (processed securely through Stripe)
- Newsletter: Email address if you opt-in for updates
Information Collected Automatically
- IP address and browser information
- Pages visited and time spent on site
- Referral source and device information
- Cookie data and analytics
3. How We Use Your Information
We use collected information for the following purposes:
- Booking Management: Process reservations and confirm bookings
- Communication: Send booking confirmations, updates, and contact responses
- Guest Services: Provide hotel services and handle special requests
- Payment Processing: Process payments securely
- Improved Services: Analyze usage to improve website and services
- Legal Obligations: Comply with Turkish law and regulations
- Marketing: Send newsletters (only if opted-in)
4. Legal Basis for Processing (GDPR)
We process your personal data based on:
- Contract Performance: Processing necessary to execute your booking
- Legal Obligation: Compliance with tax and hospitality laws
- Legitimate Interest: Improving services and website functionality
- Consent: Marketing emails and optional communications
5. Data Sharing & Third Parties
We share data with:
- Payment Processors: Stripe (for secure payment processing)
- Email Service: SMTP provider for transactional emails
- Booking Management: Airtable (if configured for local bookings)
- Legal Requirements: Turkish authorities if required by law
We DO NOT sell your data to third parties.
6. Data Retention
| Data Type | Retention Period |
| Booking Information | 3 years (tax requirement) |
| Payment Records | 3 years (tax requirement) |
| Contact/Newsletter | Until unsubscribed |
| Website Analytics | 13 months |
7. Your Rights (GDPR)
You have the right to:
- Access: Request a copy of your data
- Correction: Update inaccurate information
- Deletion: Request removal of your data (subject to legal obligations)
- Portability: Receive your data in machine-readable format
- Object: Opt-out of marketing communications
- Withdraw Consent: Remove consent for specific processing
To exercise these rights, contact: info@hotelbuharafamilyinn.com.tr
8. Cookies & Tracking
Our website uses cookies to:
- Remember booking preferences
- Analyze website traffic patterns
- Improve user experience
- Enable essential functionality
You can disable cookies in your browser settings. Note that disabling cookies may affect website functionality.
9. Data Security
We implement security measures including:
- HTTPS encryption for data transmission
- Secure payment processing (PCI DSS compliant)
- Safe server-side data storage
- Regular security audits
- Strict access controls for staff
10. Children's Privacy
Our website is not intended for children under 18. We do not knowingly collect data from minors. If you believe we have collected information from a child, please contact us immediately.
11. International Transfers
Your data is primarily processed in Turkey. If data is transferred internationally, we ensure adequate safeguards including Standard Contractual Clauses (SCCs) for GDPR compliance.
12. Policy Changes
We may update this Privacy Policy. Changes will be posted to this page with an updated "Last Modified" date. Your continued use constitutes acceptance of changes.
13. Contact & Data Protection Rights
Hotel Buhara Family Inn
Sultanahmet, Istanbul, Turkey
Email: info@hotelbuharafamilyinn.com.tr
Phone: +90 505 410 99 10
WhatsApp: +90 505 410 99 10
For data protection complaints, you can file a complaint with the Turkish Personal Data Protection Authority (KVKK).
Last updated: March 31, 2026